Field Service Technician

About This Role

Responsible for the installation and maintenance of ATMs and Air/Vac equipment in the Grand Rapids, MI area, ensuring proper functioning and adherence to security procedures.

Responsibilities

• Install, convert, repair and remove ATMs, Air/Vac, and other equipment and Cash Depot products
• Perform cash replenishment and coin removal, as scheduled and requested
• Partner with the territory dispatcher to execute dispatch request as scheduled and requested
• Communicate inventory and support requests in order to complete scheduled tasks in an accurate and timely manner
• Perform administrative paperwork in a complete, accurate and timely manner
• Maintain important department metric standards in efficiency, safety, and first time fix rate
• Assist other technicians and help train or perform ride along training, as needed
• Maintain a professional image, both personal and vehicle
• Maintain inventory standards as required
• Attend training as requested in Wisconsin and maintain technical competencies of ATMs and Air Products

Requirements

• High School Degree / GED
• Valid driver’s license
• Clean driving record
• Ability to be insured through Company’s risk insurer
• Ability to drive a vehicle over 50% of the shift
• Ability to work in a safe manner when lifting and performing tasks associated with position
• Ability to follow the expectations set forth in the Field Service Handbook
• Excellent communication skills, written/verbal with internal and external contacts
• Proven ability to be organized, detailed, multi-tasker, critical thinker, accurate, thorough and a problem-solver
• Ability to adapt to change in the workplace or assignment of duties

Qualifications

• High School Degree / GED
• Experience in trouble shooting or electro mechanical work is preferred.

Nice to Have

• Experience in trouble shooting or electro mechanical work

Skills

* Required skills