Field Service Technician

About This Role

Responsible for the installation, conversion, repair, and removal of ATMs and Air/Vac equipment. This role involves performing cash replenishment, executing dispatch requests, maintaining inventory standards, and ensuring high standards of efficiency and safety.

Responsibilities

• Install, convert, repair and remove ATMs, Air/Vac, and other equipment and Cash Depot products
• Perform cash replenishment and coin removal, as scheduled and requested
• Partner with the territory dispatcher to execute dispatch request as scheduled and requested
• Complete tasks as assigned by supervisor or applicable Cash Depot staff members
• Communicate inventory and support requests in order to complete scheduled tasks in an accurate and timely manner
• Perform administrative paperwork in a complete, accurate and timely manner
• Maintain important department metric standards in efficiency, safety, first time fix rate, and other metrics
• Assist other technicians and help train or perform ride along training, as needed
• Follow all security procedures and policies
• Maintain a professional image, both personal and vehicle
• Maintain inventory standards as required
• Attend training as requested in Wisconsin and maintain technical competencies of ATMs and Air Products
• Identify and recommend efficiency improvements
• Operate as a team player
• Perform other job-related duties as assigned
• Work independently with minimal supervision

Requirements

• High School Degree / GED
• Valid driver’s license
• Clean driving record
• Ability to be insured through Company’s risk insurer
• Ability to drive a vehicle over 50% of the shift
• Ability to work in a safe manner when lifting and performing tasks
• Experience in trouble shooting or electro mechanical work
• Ability to follow the expectations set forth in the Field Service Handbook
• Excellent communication skills, written/verbal with internal and external contacts
• Proven ability to be organized, detailed, multi-tasker, critical thinker, accurate, thorough and a problem-solver
• Ability to adapt to change in the workplace or assignment of duties

Qualifications

• High School Degree / GED
• Experience in trouble shooting or electro mechanical work