Field Representative II, MS Onsite Technical Support

About This Role

This role will support high-end equipment, including press operation, copier management, and bindery, by delivering excellent customer service, ensuring projects are completed accurately and on time, and troubleshooting technical issues. The Field Representative II will maintain professionalism, manage inventories, and perform routine maintenance to guarantee optimal machine performance.

Responsibilities

• Embrace and embody Ricoh's Service Excellence standards
• Manage a spectrum of services from copy and mail center operations to AV management
• Demonstrate expertise in equipment operation, troubleshooting both hardware and software issues
• Uphold professionalism and organization, maintaining a pristine work area and adhering to company attire standards
• Proactively manage inventories and perform routine maintenance
• Engage in continuous learning, completing technical training and staying abreast of new equipment and digital competencies

Requirements

• High school diploma or equivalent
• Minimum of 3 years of related experience
• Excellent customer service skills with a warm and engaging demeanor
• Strong organizational skills and the ability to prioritize effectively
• Proficiency in using, calibrating, and troubleshooting office and complex technical equipment

Qualifications

• High school diploma or equivalent
• Minimum of 3 years of related experience

Nice to Have

• Certification in relevant technical areas
• Experience in a diverse range of office equipment and systems

Benefits