Event Services Client General Manager

About This Role

Lead event operations across collegiate athletics, professional sports, or large entertainment venues, ensuring client satisfaction, staff development, and financial performance. Manage day-to-day operations and event execution at Louisiana State University.

Responsibilities

• Manage major venue operational areas including crowd management, screening, and fan access
• Deliver high-quality customer service and a superior fan experience, ensuring safety, security, and operational excellence
• Create and implement guest service initiatives to drive exceptional customer satisfaction
• Develop and implement threat assessments, emergency plans, and security procedures
• Utilize and oversee event technologies such as magnetometers, command center systems, and drone applications
• Demonstrate strong financial acumen, including P&L literacy, forecasting, budgeting, and cost-control analysis
• Provide data-driven reporting and insights to support continuous improvement and strategic decision-making
• Supervise day-to-day event operations and staffing at assigned client sites
• Manage a team of event supervisors and staff, including hiring, scheduling, payroll, training, coaching, and performance management
• Build and maintain effective relationships with clients and employees while ensuring quality service delivery

Requirements

• 3+ years of progressive experience in event operations, venue management, or client account management
• Experience in major collegiate athletics, professional sports, or large-scale entertainment venues
• Experience in hiring, developing, motivating, and retaining quality staff
• Ability to develop and grow client relationships and partnerships
• Proficiency in Microsoft Office applications and related business software
• Ability to work nights, weekends, and holidays as required by event schedules
• Demonstrated proficiency in financial management, including P&L statements, budget development, and performance metrics

Qualifications

• High school diploma or equivalent required
• Minimum of three (3) years of progressive experience in event operations, venue management, or client account management, preferably within major collegiate athletics, professional sports or large-scale entertainment venues.

Nice to Have

• Facilities management experience
• Military experience
• Law enforcement experience
• Event guest services program oversight experience
• Experience leading greater than 500 personnel
• Experience running multiple events simultaneously
• Previous payroll, billing, and scheduling experience
• Experience using ABI MasterMind and WinTeam software
• FEMA ICS certification
• NCS4 CSSP certification

Skills

* Required skills

Benefits