Enterprise Customer Success Manager
RemotePosted 1 month ago Expired
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Upload Your ResumeAbout This Role
Act as a trusted advisor to enterprise customers, helping them maximize their investment in an AI-powered foundational data platform and achieve measurable business outcomes. Manage a $5M+ book of business, ensuring high customer retention, expansion, and advocacy.
Responsibilities
- Build and execute strategic success plans with clear business objectives and ROI metrics
- Own the customer lifecycle from onboarding to adoption, renewals, and growth
- Identify key adoption milestones and ensure seamless integration into customer workflows
- Use data-driven insights to align the platform’s solutions with business objectives
- Partner with Sales, Services, Product, and Marketing teams to enable cross-functional adoption
- Identify and develop new champions within top accounts to expand the platform’s influence
- Work with Sales and Revenue Operations teams to drive renewals and plan for customer growth
- Partner closely with Sales, Product, and Engineering to drive continuous value delivery
- Advocate for customers by providing product feedback and insights to influence the roadmap
- Contribute to the organization's customer marketing efforts by delivering case studies and references
Requirements
- 7-10+ years of experience in Customer Success, Account Management, or Consulting at a SaaS company, agency, or consulting firm
- Experience managing enterprise customers with significant ARR, high complexity, and multiple stakeholders
- Deep understanding of Sales, Marketing, and Revenue Operations workflows
- Strong experience in customer engagement, renewals, and expansion planning
- Experience as a strategic advisor & analytical storyteller with the ability to translate data into compelling business insights and drive executive conversations
- A Consultative approach. Possessing a deep understanding of sales, marketing, and revenue operations to align solutions with business goals
- Proven ability to manage multiple complex accounts, prioritize effectively, and drive measurable impact
- Ability to anticipate challenges, proactively mitigate risks, and pivot strategies when needed
Qualifications
- 7-10+ years of experience in Customer Success, Account Management, or Consulting at a SaaS company, agency, or consulting firm
Skills
* Required skills
Benefits
About Swooped
A rapidly growing, AI-powered customer communications platform used by thousands of companies worldwide to drive revenue, achieve faster resolutions, and scale effectively. The organization integrates voice, SMS, WhatsApp, and AI into a single, seamless workspace.