Enrollment Services Associate

About This Role

This Enrollment Services Associate provides essential front-line support in Financial Aid, Records and Registration, and Student Tuition Services. The role focuses on delivering excellent customer service, guiding students through financial aid processes, and handling student registrations and demographic updates.

Responsibilities

• Provide front counter coverage for Enrollment Central to assist students with financial transactions related to their student accounts and financial aid status
• Collaborate with Financial Aid, Records and Registration, and Admissions personnel to research and resolve financial aid eligibility problems
• Deliver quality customer services to internal and external constituents in a professional, helpful, and courteous manner, in person, by telephone, and through email/text
• Perform workshop entrance and exit counseling during peak periods and individually as needed
• Assist students and parents with financial aid processes and eligibility requirements
• Record and post payments, charges, and other transactions utilizing Banner student information system by Ellucian
• Disburse and reconcile petty cash transactions
• Adhere to internal policies and control procedures related to the Student Tuition Services Office, including cash handling and documentation
• Secure and release bank deposits to armored carriers
• Perform accurate and timely data entry for student registrations, schedule revisions, and updates to student records (demographic/curriculum changes)

Requirements

• High School Diploma or GED equivalent
• Seven (7) years of related work experience
• Two (2) years cash handling experience in a computerized environment
• Previous customer service experience
• Ability to collect proper payment, give correct change and process payments accurately
• Ability to comply with internal control procedures for cash handling
• Ability to interact with a Student Accounting system
• Excellent interpersonal communication skills

Qualifications

• High School Diploma or GED equivalent required; Associate’s degree preferred
• 7 years of related work experience, including 2 years of cash handling

Nice to Have

• Associate’s degree
• Demonstrated proficiency using Microsoft Word and Excel
• Previous experience with loan origination and disbursement processes within a financial aid servicing department
• Previous experience using Ellucian Banner

Skills

* Required skills

Benefits