Emergency Department Registrar

About This Role

Interview patients to collect and verify demographic, physician, and insurance information for the Emergency Department, ensuring accurate data entry and resolving insurance issues. This role collaborates with various departments to facilitate a seamless registration and admission process.

Responsibilities

• Interview patients, parents, and guardians at bedside and by phone to collect and verify demographic, physician, and insurance information.
• Follow interview script to ensure the collection of all essential registration data elements.
• Identify and resolve patient's insurance issues that could result in claim rejections or over-payments.
• Verify insurance eligibility using on-line systems and manual processes to ensure coverage is in effect.
• Communicate with insurance companies and other Michigan Medicine departments on behalf of the patient to resolve issues.
• Identify financially at-risk patients and families, completing basic eligibility screening for various assistance programs.
• Connect patients and families to appropriate departments for financial counseling and enrollment into insurance or assistance plans.
• Identify patient balances, provide basic explanations, print itemized statements, and collect/post payments.
• Provide assistance pertaining to MyUofMHealth patient portal enrollment, activation, account recovery, and basic technical support.
• Recognize process and system problems, investigate and resolve them, escalating issues when necessary.

Requirements

• High school diploma or G.E.D.
• Customer-focused interpersonal and communication skills
• Computer literacy
• Ability to enter a substantial amount of data while maintaining a high level of accuracy

Qualifications

• High school diploma or G.E.D.

Nice to Have

• Healthcare registration and billing experience
• Two years of work experience in an office or customer service setting with an outstanding record of attendance and punctuality
• Knowledge of group health plans, government health plans, automobile and workers compensation plans
• Knowledge of Michigan Medicine policies, procedures, regulatory requirements and information systems
• Work experience in a health care setting
• Associate's or Bachelor's degree or equivalent experience and education

Skills

* Required skills