Emergency Department Registrar

About This Role

Interview patients to collect and verify demographic, insurance, and financial information for the Emergency Department. Input collected information into the electronic health record and ensure active insurance coverage.

Responsibilities

• Interview patients, parents, and guardians at bedside and by phone to collect and verify demographic, physician and insurance information
• Identify and resolve patient's insurance issues that could result in claim rejections or over-payments
• Communicate with insurance companies and other Michigan Medicine departments on behalf of the patient to resolve issues
• Identify financially at-risk patients and families and screen for Medicaid, Michigan Health Insurance Marketplace, or M-Support financial assistance
• Identify patient balances, provide explanations, print itemized statements, and collect/post payments
• Provide assistance by phone pertaining to MyUofMHealth patient portal enrollment, activation, and account recovery requests
• Recognize process and system problems, investigate and resolve them, and utilize Lean principles to add value
• Meet all Michigan Medicine annual competencies and maintain high levels of customer service, confidentiality, and data integrity

Requirements

• High school diploma or G.E.D
• Customer-focused interpersonal and communication skills
• Computer literacy
• Ability to enter a substantial amount of data while maintaining a high level of accuracy

Qualifications

• High school diploma or G.E.D; Associate's or Bachelor's degree or equivalent experience and education desired

Nice to Have

• Healthcare registration and billing experience
• Two years of work experience in an office or customer service setting with an outstanding record of attendance and punctuality
• Knowledge of group health plans, government health plans, automobile and workers compensation plans
• Knowledge of Michigan Medicine policies, procedures, regulatory requirements and information systems
• Work experience in a health care setting

Skills

* Required skills