Divisional Head of Operations Northeast

About This Role

The Division Head of LTL/FTL Operations is accountable for delivering operational excellence, financial performance, and customer satisfaction across Maersk’s Northeast Ground Freight division. This role translates regional strategy into divisional execution, ensuring reliable, safe, and cost-effective operations across multiple terminals. The incumbent will lead a large, multi-site team, embed a culture of continuous improvement, and champion digital transformation.

Responsibilities

• Deliver reliable, safe, and cost-effective LTL/FTL operations across assigned terminals.
• Embed a zero-compromise safety culture, ensuring HSSE compliance and proactive risk mitigation.
• Drive operational discipline through standardized processes and governance frameworks.
• Own divisional P&L, optimize cost structures, and deliver on budget targets.
• Monitor KPIs for productivity, cost-per-shipment, and margin improvement.
• Implement cost-control measures while maintaining service quality and customer satisfaction.
• Partner with Customer Experience teams to ensure timely, high-quality service for B2B and B2C customers.
• Improve Net Promoter Score (NPS) and SLA adherence through proactive service recovery and tailored solutions.
• Act as a customer advocate, embedding customer-centricity in all operational decisions.
• Apply The Maersk Way problem-solving approach—define issues with data, engage cross-functional teams, and implement scalable solutions—while leveraging Lean principles to drive efficiency and customer-focused outcomes.
• Champion adoption of WMS/TMS and digital tools to improve visibility, automate workflows, and enable data-driven decision-making.
• Drive divisional participation in regional Continuous Improvement Initiatives (CCI).
• Lead and develop a team of managers and supervisors (6 direct reports, 300+ indirect).
• Build a high-performance, engaged workforce through coaching, succession planning, and capability development.
• Foster a culture of psychological safety, inclusion, and accountability.
• Drive employee engagement and retention through recognition, feedback, and development programs.
• Work closely with Finance, HR, IT, and Supply Chain teams to deliver integrated logistics solutions.
• Align divisional priorities with Maersk’s integrator strategy and regional objectives.
• Partner with other Maersk business units (Ocean, Air, Warehousing) to ensure seamless end-to-end service delivery.

Requirements

• 7–12 years in transportation or logistics operations, ideally within LTL/FTL networks.
• Proven success managing multi-site operations with P&L accountability.
• Strong ability to manage divisional budgets and optimize cost structures.
• Familiarity with Lean, Six Sigma, and structured performance management routines.
• Proficiency in WMS/TMS and emerging logistics technologies.
• Demonstrated ability to build high-performing teams and lead through change.
• Ability to influence across functions and collaborate in a complex organizational environment.

Qualifications

• 7–12 years in transportation or logistics operations, ideally within LTL/FTL networks.

Skills

* Required skills

Benefits