Director, Project Methodology & Delivery Enablement
Posted 2 weeks ago
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Upload Your ResumeAbout This Role
This role defines, implements, and continuously improves the organization's delivery methodologies, standards, tools, and enablement practices. It focuses on establishing consistency, scalability, and quality across project execution by supporting Project Managers, Business Analysts, Strategic Account Managers, and IT delivery leaders.
Responsibilities
- Serve as the primary owner and steward of detailed processes and models to ensure consistency and excellence
- Collaborate cross functionally to define and maintain standard operating procedures, frameworks, templates, playbooks, and governance processes
- Establish lifecycle guidelines, delivery checkpoints, escalation paths, and reporting standards
- Design and deliver onboarding, training, and ongoing enablement programs for project leadership
- Provide coaching and mentorship to project leadership to drive consistency, maturity, and delivery excellence
- Partner with PMO leadership to drive alignment across Project Management and Business Analysis functions
- Collaborate with PMO to define delivery tools and best practices
- Define mechanisms to measure delivery health, performance, efficiency, and adherence to standards
- Identify opportunities for continuous improvement across delivery processes, tools, and ways of working
- Lead change management efforts related to new methodologies, tools, or delivery models
Requirements
- Greater than 8 years’ experience in project, program, or delivery leadership roles
- Advanced knowledge of Agile, Waterfall, and hybrid project delivery methodologies
- Demonstrated experience defining complex and comprehensive processes, PMO standards, governance, and delivery frameworks
- Advanced experience with Change Management best practices
- Intermediate to advanced knowledge of AI tools, Jira, Smartsheet, Confluence, and related delivery tools
- Proficiency with MS Office suite, including Word, Excel, Outlook, PowerPoint, and Project
Qualifications
- Bachelor’s Degree (BA) from four-year college or university, or equivalent combination of education and experience.
- Greater than 8 years’ experience in project, program, or delivery leadership roles.
Skills
* Required skills
Benefits
About Swooped
A rapidly growing, AI-powered customer communications platform used by thousands of companies worldwide to drive revenue, achieve faster resolutions, and scale effectively. The organization integrates voice, SMS, WhatsApp, and AI into a single, seamless workspace.