Director, Project Methodology & Delivery Enablement

Full Time Director Level 8+ years

Posted 1 week ago

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About This Role

This role is responsible for establishing and enhancing delivery methodologies, standards, tools, and enablement practices across the organization. The Director will drive consistency, scalability, and quality in project execution by training and coaching project leadership and teams.

Responsibilities

  • Serve as the primary owner and steward of detailed processes and models to ensure consistency and excellence.
  • Collaborate cross-functionally to define and maintain standard operating procedures, frameworks, templates, playbooks, and governance processes.
  • Establish lifecycle guidelines, delivery checkpoints, escalation paths, and reporting standards.
  • Design and deliver onboarding, training, and ongoing enablement programs for Project Managers, Business Analysts, Strategic Account Managers, and IT delivery leaders.
  • Provide coaching and mentorship to project leadership to drive consistency, maturity, and delivery excellence.
  • Partner with PMO leadership to drive alignment across Project Management and Business Analysis functions.
  • Collaborate with PMO to define delivery tools and best practices, including Jira, Smartsheet, Confluence, and related reporting solutions.
  • Define mechanisms to measure delivery health, performance, efficiency, and adherence to standards.
  • Identify opportunities for continuous improvement across delivery processes, tools, and ways of working.
  • Lead change management efforts related to new methodologies, tools, or delivery models.
  • Interface with Executive Leadership and cross-functional stakeholders to ensure delivery practices align with organizational strategy.
  • Research industry best practices and recommend improvements to delivery approaches.
  • Occasionally support project teams in complex or escalated delivery situations.

Requirements

  • Greater than 8 years’ experience in project, program, or delivery leadership roles
  • Advanced knowledge of Agile, Waterfall, and hybrid project delivery methodologies
  • Demonstrated experience defining complex and comprehensive processes, PMO standards, governance, and delivery frameworks
  • Advanced experience with Change Management best practices
  • Intermediate to advanced knowledge of AI tools, Jira, Smartsheet, Confluence, and related delivery tools
  • Proficiency with MS Office suite, including Word, Excel, Outlook, PowerPoint, and Project

Qualifications

  • Bachelor’s Degree (BA) from four-year college or university, or equivalent combination of education and experience.
  • Greater than 8 years’ experience in project, program, or delivery leadership roles.

Skills

Microsoft Excel * Microsoft Office Suite * Waterfall * Agile * Microsoft Outlook * Microsoft PowerPoint * Jira * Confluence * Microsoft Project * Change management * AI tools * Microsoft Word * SmartSheet *

* Required skills

Benefits

Dental Insurance
Short-term disability insurance
Vision Insurance
401(k) with immediate vesting and match
Life Insurance
Medical Insurance

About Swooped

A rapidly growing, AI-powered customer communications platform used by thousands of companies worldwide to drive revenue, achieve faster resolutions, and scale effectively. The organization integrates voice, SMS, WhatsApp, and AI into a single, seamless workspace.

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