Director - Program Management, Technology Business Enablement

About This Role

The Director, Continuous Learning & Career Development will lead the strategy, execution, and evolution of learning programs for Enterprise Technology Services (ETS) at American Express, building future-ready skills and meaningful career pathways for technologists. This role involves managing a team and partnering with stakeholders to deliver scalable, data-driven learning experiences aligned with business priorities and colleague needs.

Responsibilities

• Own and evolve the ETS learning and career development strategy, ensuring strong alignment to enterprise talent priorities and future skill needs.
• Govern and continuously improve core talent platforms and frameworks, including the Tech Career Framework, ETS Skills Hub, and in-band promotion processes.
• Translate strategy into clear roadmaps, investment priorities, and measurable outcomes.
• Design and lead enterprise-impact learning initiatives, including skills-based learning paths, speaker series, cohort-based learning pilots, and career enhancement programs.
• Oversee learning tool strategy and vendor management (e.g., Pluralsight, O’Reilly), including compliance, GenAI approvals, and platform integration.
• Drive integration of learning platforms into Oracle HCM, improving accessibility, enrollment, and reporting.
• Establish and maintain a learning metrics dashboard to track engagement, adoption, sentiment, and business impact.
• Use data and colleague insights to continuously refine programs and prioritize investment.
• Lead, coach, and develop a high-performing team of learning and talent professionals.
• Build trusted partnerships across ETS, CEG, and colleague networks, acting as a thought partner and consultant to leaders on learning, skills, and career development.

Requirements

• 7+ years of experience in talent, learning & development, or other people-centered strategy, with demonstrated enterprise-scale impact.
• Proven experience leading teams and complex, cross-functional initiatives.
• Strong stakeholder management skills with the ability to influence at senior levels.
• Data-driven mindset with experience defining metrics, measuring impact, and adjusting strategy.
• Demonstrated ability to design scalable learning experiences aligned to evolving skill needs.
• Exceptional communication, storytelling, and executive presentation skills.
• Comfortable operating in a fast-paced, evolving environment with competing priorities.
• Strong leadership presence with a track record of building trust, clarity, and accountability.

Qualifications

• 7+ years of experience in talent, learning & development, or other people-centered strategy, with demonstrated enterprise-scale impact.

Nice to Have

• Experience working with learning platforms, vendors, and HR systems

Skills

* Required skills

Benefits