Director of Operations - Programs

About This Role

This senior leadership role oversees multiple community programs, ensuring quality, managing budgets, and leading staff. The Director drives member experience by creating impactful programs for youth, families, and the community.

Responsibilities

• Provide leadership to the development and operations of Youth, Camp, After School, Child Watch, Teen, Family, Sports and Special Events programs
• Lead staff in safe, cutting edge, impactful programs driving member and program participant experience
• Accountable for associated revenue, expense, quality, program space, and retention goals
• Oversee professional, well-trained staff that offer consistent, exceptional customer service
• Assist with the growth and development of the overall branch and association initiatives
• Recruit, hire, train, retain, develop, schedule, and direct full-time, part-time personnel, and volunteers
• Review, evaluate, and coach staff performance, developing strategies to motivate and achieve goals
• Develop and implement program strategies that support recruitment and retention of participants and members
• Monitor, develop, and administer third-party contracts
• Ensure all program-related staff certifications are current

Requirements

• 4+ years program management and supervisory experience in youth development
• Demonstrated success in recruiting, hiring, training, supervision, and implementation of innovative concepts
• Capable in building community relations and partnerships
• Ability to make administrative and procedural decisions on sensitive, confidential issues
• Demonstrated ability to have difficult conversations with staff, members, and volunteers
• Detailed oriented with good organizational skills and multi-task proficiency
• Strong computer skills
• Minimum age of 21

Qualifications

• Bachelor's degree in related field or equivalent preferred.
• Four or more years of program management and supervisory experience with an emphasis in the youth development industry.

Skills

* Required skills

Certifications