Director of Operations

About This Role

Lead and develop a team of Facility Service Managers, achieving annual revenue and profit targets for City Wide Facility Solutions' Central Pennsylvania operations. This role involves managing expenses, ensuring client retention, and driving cross-selling opportunities.

Responsibilities

• Effectively manage, develop, and lead a team of Facility Service Managers (FSMs) that support clients
• Achieve annual revenues and profits, manage expenses, Independent Contractor (IC) margins, and temporary labor
• Identify, hire, and train all operational employees, including FSMs and Night Managers
• Develop and maintain positive client relationships, aiming for client retention above 90%
• Develop and maintain impactful, professional relationships with vendors and Independent Contractors
• Ensure ICs are compliant with requirements and meet clients’ scope of work
• Promote and drive cross-selling opportunities with the sales team and non-janitorial services
• Participate in all new client starts for the duration of the new start
• Ensure building inspections are completed, followed-up with, and client data is maintained in CRM
• Ensure all 60-day reviews, Level 5 meetings, and annual reviews are completed with operational employees
• Work in the field with FSMs each week and participate as backfill to the FSM as needed

Requirements

• 5+ years experience in a sales, account management or operations role with increased responsibility
• Demonstrated track record of success managing a sales and/or account management team
• Strong communication (oral and written) skills
• Ability to build relationships
• Leadership skills
• Ability to train and develop others
• Strong time management, organization and conflict resolution skills

Qualifications

• 5+ years experience in a sales, account management or operations role with increased responsibility

Skills

* Required skills

Benefits