Director of Operations

About This Role

Direct and coordinate all operational activities for a motorcoach transportation company, ensuring optimum efficiency and economy while interfacing with drivers, dispatch, and customers daily.

Responsibilities

• Interface with customers and Coach USA staff (dispatchers/drivers)
• Be knowledgeable of all gates and routes
• Communicate with central dispatch when necessary
• Ensure employees are following proper policies and procedures
• Maintain operational budgetary requirements and apply solid business principles
• Review paperwork turned in by drivers to ensure pay and billing data is complete and accurate
• Audit all operational documentation, including work tickets against dispatch day sheet/schedule
• Review and adjust schedules to assure efficiency and vehicle and operator availability
• Assign operators and vehicles to routes and schedules, coordinating last minute changes accordingly
• Forward safety items to Maintenance Department
• Recommend and process disciplinary action, when appropriate, to General Manager
• Respond to customer problems and complaints; take action or coordinate with appropriately to provide a solution

Requirements

• 8+ years of experience in transportation or logistics sector
• Excellence in budget development and management
• Strong written and verbal communication skills
• Self-motivated
• Ability to demonstrate problem-solving and decision-making skills
• Ability to lead and work independently as well as in a group environment
• Applicable computer experience and skills
• Ability to determine vehicle travel path to ensure safe and timely transportation of passengers
• Ability to evaluate and determine proper action in situations that may pose a safety risk
• Ability to comply with current traffic and driver safety regulations as well as all other applicable Federal, State, and local regulations and system policies
• Ability to learn, understand and follow all public transit routes/schedules
• Ability to work in a fast-paced, ever-changing environment

Qualifications

• College Degree preferred but not required
• Minimum of eight (8) years of experience in transportation or logistics sector, or areas of expertise, with a range of supervisory roles in the transit sector

Nice to Have

• CDL