Director of Information Technology

About This Role

The Director of IT will lead information technology operations and enterprise systems, ensuring reliability, security, and a seamless user experience for a fully remote workforce. This role involves overseeing the IT team, managing enterprise tools and applications, and partnering with departments to deliver secure, efficient, and scalable IT services.

Responsibilities

• Develop and execute the IT roadmap aligned with organizational goals, emphasizing operational excellence, automation, and security.
• Oversee enterprise IT systems, endpoint management, identity and access management, and collaboration tools.
• Manage the portfolio of SaaS applications, ensuring seamless integration with Entra ID (Azure AD) for identity and access management.
• Partner with the Information Security team to maintain compliance with HIPAA, SOC 2, and other regulatory frameworks.
• Manage IT vendor relationships, contracts, renewals, and procurement processes.
• Lead, mentor, and develop a growing and highly distributed IT team.
• Work closely with HR, Operations, and other departments to ensure technology supports organizational needs and employee success.
• Leverage ServiceNow to enhance IT service delivery through structured incident, request, and change management processes.
• Identify and implement modern IT tools and practices that improve performance, reliability, and the overall employee IT experience.

Requirements

• Bachelor's degree in information technology, Computer Science, or related field
• 10+ years of experience in IT operations, with at least 5 years in a senior leadership role
• Proven experience leading IT teams of 10 or more members
• Demonstrated experience managing SaaS ecosystems and integrating with identity platforms such as Entra ID (Azure AD) or Okta
• Hands-on experience implementing and managing ServiceNow or similar ITSM platforms
• Strong understanding of ITIL frameworks, information security principles, and compliance standards (HIPAA, SOC 2)
• Excellent interpersonal, communication, and collaboration skills
• Strategic thinker with ability to balance hands-on execution and long-term planning
• Experience supporting a distributed or fully remote workforce

Qualifications

• Bachelor's degree in information technology, Computer Science, or related field
• 10+ years of experience in IT operations, with at least 5 years in a senior leadership role.

Nice to Have

• Healthcare or other regulated industry experience

Skills

* Required skills

Benefits