Deployment Manager

About This Role

Manage day-to-day deployment activities for multiple field projects in North America, ensuring projects are staffed with qualified technicians and meeting project demands. This role involves coordinating with various teams, assessing technicians, and providing detailed activity reports to senior leadership.

Responsibilities

• Manage day-to-day deployment activities across multiple field projects in North America
• Ensure project sites are staffed with qualified technicians and service partners
• Collaborate with recruiting and training teams to onboard and upskill field staff
• Coordinate closely with project managers and deployment partners to meet project demands
• Interview and assess technicians, deploy tiger teams, and manage resource assignments
• Provide detailed field activity reporting to senior leadership
• Work with service partners to help manage day-to-day activities of technicians
• Identify and train incoming resources to Ciena methods and standards, and guide technicians to online training
• Coordinate between internal and external teams to ensure technicians are properly trained and equipped
• Prepare detailed reports on field activity and report to senior leadership

Requirements

• Bachelor's degree with 6-8 years of relevant experience (or equivalent combination)
• Strong background in managing large technician teams and telecom deployments
• Proven leadership, organizational awareness, and decision-making ability
• Excellent planning, scheduling, and coordination skills
• Proficiency in MS Office, Microsoft Project, Zoom, Teams, PowerBI, and other tools
• Ability to operate independently while aligning with high-level department goals
• Strong management background able to manage many technicians

Qualifications

• Bachelor's degree in related field from a college or university
• 6-8 years of relevant experience, with a strong background in managing large technician teams and telecom deployments

Nice to Have

• Telecommunication background

Skills

* Required skills