Departmental Assistant - Patient Services Assistant

About This Role

This role involves accurately processing enrollments, waivers, and verifying eligibility through multi-payer systems to ensure reimbursement for services. It also includes timely and accurate entry and updating of patient information, as well as collecting various payments.

Responsibilities

• Verify eligibility for enrollment and third-party insurance electronically via multi-payer systems
• Enter and update patient information in the practice manager with high accuracy
• Collaborate with the Billing department to maximize reimbursement of services
• Maintain current knowledge of commercial insurances and accepted plans
• Extract waiver files from the SHBP website daily during open enrollment periods
• Update the practice management system with SHBP enrollment dates and create charts for family members
• Collect and post copays, co-insurance, deductibles, fee-for-services, and online credit card payments
• Provide coverage to multiple clinics including Flu and COVID vaccine/testing clinics
• Maintain patient confidentiality utilizing HIPAA guidelines
• Provide administrative support to the Supervisor of Patient Services

Requirements

• At least 1 year of work experience in an office setting OR an associate’s degree or higher
• Prior experience in medical setting and customer service
• Prior experience with insurance administration, verification and benefit levels
• Strong computer, typing and oral communication skills including telephone etiquette
• Experience working with Microsoft Excel or similar software
• Ability to understand and communicate detailed and complex health plan information to clientele
• Practice management and Electronic Health Records proficiency
• Excellent customer service skills and ability to deescalate frontline challenges
• Ability to perform data entry functions and numerical computations

Qualifications

• At least 1 year of work experience in an office setting, or an associate's degree or higher can substitute for experience.

Skills

* Required skills