Delivery Coordinator

About This Role

This role involves coordinating and confirming customer furniture deliveries, resolving delivery-related customer service issues, and communicating effectively with various departments and drive teams to ensure seamless product delivery.

Responsibilities

• Schedule and confirm customer deliveries
• Coordinate and communicate with delivery drive teams
• Resolve customer service delivery issues
• Communicate delivery concerns with the customer delivery manager
• Act as a liaison between customers and delivery drive teams
• Perform additional functions that may be assigned by management

Requirements

• Excellent phone etiquette
• Interpersonal skills
• Ability to multi-task in a fast paced environment
• Proficient in PC-based applications
• Customer service skills including listening, attention to detail and professional verbal and written skills
• Flexibility to work a retail schedule that includes nights, weekends, holidays, and special events

Qualifications

• High School Diploma or equivalent

Nice to Have

• Prior call center experience
• Prior dispatcher experience

Skills

* Required skills