Deli Bakery Team Leader

About This Role

This role involves planning, directing, and supervising a team within a retail store's Deli Bakery departments, focusing on enhancing customer service and driving sales. The Team Leader is responsible for mentoring team members and maintaining store appearance and product presentation.

Responsibilities

• Ensure a positive company image by providing courteous, friendly, and efficient service to customers and team members
• Responsible for staffing, selection and hiring to achieve staffing needs
• Promotes succession planning by providing career paths and identifying development needs for team members
• Documents and applies disciplinary actions and makes recommendations concerning discharge
• Responsible for P&L, achieving sales and maintaining shrink for the department
• Models exceptional, fast and friendly customer service
• Mentors and coaches team members to ensure customer service and sales goals are exceeded
• Ensures the team is thoroughly trained in all aspects of their jobs and has completed all required training
• Communicates with customers and team members to ensure exceptional service is delivered
• Promotes a safe work environment

Requirements

• High school diploma or its equivalent
• 2-3 years of related retail experience
• One year of management experience
• Demonstrated ability to communicate to team members in the organization in a way that provides clear and precise direction
• Demonstrated ability to resolve conflict by addressing root cause issues
• Demonstrated ability to manage multiple tasks
• Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions
• Demonstrated ability to teach suggestive selling
• Demonstrated ability to lead an organization that practices working safely at all times
• Demonstrated ability to mentor team members in all areas of the organization
• Successful completion of all required certifications

Qualifications

• High school diploma or its equivalent required
• 2-3 years of related retail experience and 1 year of management experience

Nice to Have

• Rotational assignments in other areas of the store such as meat, bakery, produce and deli
• Customer service and product flow experience

Benefits