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Upload Your ResumeAbout This Role
This role involves collaborating with customers to investigate and resolve issues, guiding them in managing their teams effectively. The position directly impacts customer success and contributes to the organization's growth in an AI-powered customer communications platform environment.
Responsibilities
- Collaborate closely with customers to identify, investigate, escalate, and advise on their questions and concerns
- Directly influence customers' ability to manage their teams efficiently
- Work alongside a global support team to effectively address customer needs
- Perform under pressure, manage time effectively, and prioritize workload
- Share feedback and ideas for team improvement
Requirements
- Excellent written and verbal communication skills
- Technical aptitude
- Strong curiosity for investigating issues and empathy for building positive customer experiences
- Ability to multitask across different tools and platforms
- Willingness to collaborate with multiple teams in an international and multilingual remote/hybrid environment
Nice to Have
- Experience in a SaaS B2B customer support role
Skills
* Required skills
Benefits
About Swooped
A rapidly growing, AI-powered customer communications platform used by thousands of companies worldwide to drive revenue, achieve faster resolutions, and scale effectively. The organization integrates voice, SMS, WhatsApp, and AI into a single, seamless workspace.