Customer Support Representative

About This Role

Manage inbound calls related to homeowner claims, researching and resolving issues across multiple systems. Serve as a liaison between various parties and handle escalated calls to ensure professional resolution.

Responsibilities

• Manage 40-50 daily inbound calls related to existing homeowner claims
• Navigate multiple systems to research and resolve claims issues for customers
• Handle escalated calls efficiently and professionally
• Make outbound calls as needed for follow-up or resolution
• Serve as a liaison between Proctor, homeowners, and lenders
• Document all updates and interactions accurately in the claim system

Requirements

• 1-2 years of recent customer service experience
• Ability to handle difficult callers
• Proficiency in using a Windows PC and navigating software systems
• Typing speed of at least 35 words per minute
• Strong verbal and written communication skills
• Stable internet connection for remote work
• Reliable transportation for potential onsite needs

Qualifications

• 1-2 years of recent customer service experience (escalations, claims, or insurance preferred)

Nice to Have

• Experience in insurance, mortgage, auto claims, or any type of claims
• Medicaid/Medicare experience

Skills

* Required skills

Benefits