Customer Support Representative

About This Role

Serve as a frontline ambassador for The GelBottle Inc., delivering exceptional customer care via phone, email, and social media while managing daily customer inquiries related to orders, product specifications, and application.

Responsibilities

• Deliver prompt, friendly, and professional support across phone, email, and social channels
• Provide accurate guidance on orders, product details, and application best practices
• Manage order and account requests, including tracking, returns, and shipping updates
• Engage with customers on the US TGB Facebook community, responding according to brand tone
• Collaborate closely with CX, Operations, Sales, Product, and Marketing teams
• Capture customer feedback, identify recurring themes, and contribute ideas for continuous improvement
• Maintain clear and detailed records of customer interactions to support accurate reporting and follow-up

Requirements

• Experience in a customer support role within a fast-paced, people-first environment
• Confident written and verbal communication skills
• Strong organisational skills with ability to juggle multiple enquiries
• Comfortable using order management systems and digital tools
• Proactive, solution-focused mindset
• Genuine passion for delivering exceptional customer experiences
• Collaborative approach and teamwork

Qualifications

• Experience in a fast-paced customer-first environment

Nice to Have

• Knowledge of, or genuine interest in, the cosmetics, beauty, or professional nail industry
• Experience with social channels (especially Facebook)

Skills

* Required skills

Benefits