Customer Service Representative

About This Role

Serve as a Customer Service Representative, acting as the primary point of contact for customer inquiries regarding products and services. This role involves processing orders, documenting call information, and ensuring accuracy in all transactions, including insurance verification.

Responsibilities

• Develop and maintain working knowledge of current products and services offered by the company
• Answer all calls and emails in a timely manner, in adherence to their goals
• Document all call information according to standard operating procedures
• Answer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs
• Process orders, route calls to appropriate resource, and follow up on customer calls where necessary
• Review all required documentation to ensure accuracy
• Accurately process, verify, and/or submit documentation and orders
• Complete insurance verification to determine patient’s eligibility, coverage, co-insurances, and deductibles
• Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required

Requirements

• Customer service experience

Nice to Have

• Call center experience
• Medical industry experience
• Healthcare industry experience
• Insurance industry experience
• Patient care experience
• CPAP knowledge

Benefits