Customer Service Representative

About This Role

This role involves supporting Detroit residents by handling inbound calls and assisting walk-in visitors with applications and property information. The Customer Service Representative will also provide guidance on website navigation and program details, contributing to a mission-driven organization.

Responsibilities

• Handle 50–100 inbound calls daily from customers seeking information on available properties
• Assist walk-in visitors face to face with applications, property details, and program information
• Provide guidance on navigating the website and online property portal
• Transfer calls to internal departments as needed
• Support faith-based organizations and nonprofits seeking to join community partnership programs
• Learn and communicate program details clearly and professionally

Requirements

• 1+ year of experience in a Call Center OR face-to-face customer service role
• Strong communication skills (written and verbal)
• Ability to multitask in a fast-paced environment
• Problem-solving mindset
• Professional, reliable, and customer-focused

Qualifications

• 1+ year of experience in a Call Center OR face-to-face customer service role

Skills

* Required skills

Benefits