Customer Service Representative

About This Role

This role involves handling high-volume inbound and outbound calls in a fast-paced call center environment, providing accurate information regarding prior authorizations, benefits, and general account inquiries while maintaining confidentiality.

Responsibilities

• Handle high-volume inbound calls (50–100 per day depending on complexity)
• Make outbound follow-up calls as needed
• Provide accurate information regarding prior authorizations and general inquiries
• Maintain confidentiality while handling sensitive healthcare information
• Enter data and document interactions with high accuracy
• Utilize multiple software systems to research and update customer records
• Meet performance expectations for quality, accuracy, and reliability

Requirements

• Minimum 1 year of recent high-volume call center experience (within last 2–3 years)
• Stable work history (at least one year in previous roles)
• Typing speed of 30 WPM or higher
• Strong computer skills and ability to work across multiple systems
• Excellent communication and customer service abilities

Qualifications

• Minimum 1 year of recent high-volume call center experience (within last 2–3 years)

Nice to Have

• Healthcare, pharmacy benefit, or medical call center experience
• Bilingual

Benefits