Customer Service Representative

About This Role

Deliver high-quality customer service by handling inquiries via phone and email, managing orders, and resolving issues effectively to ensure a frictionless customer experience.

Responsibilities

• Handle customer inquiries via phone and email promptly and effectively
• Manage 25–50+ inbound calls per day
• Manage 50–100+ emails per day
• Answer questions related to shipping, product availability, and pricing
• Research customer questions using internal systems to provide accurate information
• Create and manage customer cases for issues or requests
• Collaborate across internal departments to quickly resolve customer needs
• Manage orders and communications throughout the fulfillment process
• Provide exception management and timely updates to customers
• Use critical thinking and problem‑solving skills to deliver transparent, proactive support
• Handle both internal and external inquiries with a focus on frictionless service
• Offer solutions to improve the customer experience wherever possible

Requirements

• 2+ years of customer service experience in a product-based environment or a role with KPIs
• Experience with order entry in an ERP system
• Proficiency with Microsoft Outlook and Word
• Strong general computer skills
• Heavy email communication experience
• High school diploma

Qualifications

• High school diploma
• 2+ years of customer service experience in a product-based environment or a role with KPIs (non-scripted environments preferred)

Nice to Have

• Experience processing order claims
• Experience with Microsoft Dynamics or other CRM platforms
• High-volume inbound phone experience (50+ calls per day)
• Microsoft Excel proficiency

Skills

* Required skills

Benefits