Customer Service Representative

TEKsystems Winchester, VA $19 - $19

Contract Entry Level

Posted 3 weeks ago

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About This Role

Join a leading financial institution as a Member Services Representative, providing empathetic and solution-oriented support to members through inbound calls. This role focuses on resolving account-related inquiries quickly and accurately while delivering exceptional customer service.

Responsibilities

Handle inbound calls and assist members with account servicing needs
Navigate multiple systems to research and resolve account concerns
Provide exceptional customer service and support
Maintain accurate documentation and follow compliance procedures

Requirements

Strong communication skills
Problem-solving skills
Ability to multitask and work efficiently in a high-volume environment
Comfortable using multiple systems and tools to assist members
Reliable and punctual, especially during training

Qualifications

Entry-level position

Benefits

Employee Assistance Program

Short- and Long-Term Disability

Hospital insurance

Medical

401(k) retirement plan

Accident

Health Spending Account (HSA)

Life Insurance (Voluntary Life & AD&D for the employee and dependents)

Dental

Vision

Critical Illness

Transportation benefits

Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems

TEKsystems is a leading provider of business and technology services, accelerating business transformation for customers through expertise in strategy, design, execution, and operations.

Professional Services

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