Customer Service Representative

About This Role

As a Customer Service Rep, you will be the primary point of contact for customers, handling inquiries, resolving complaints, processing orders, and ensuring overall customer satisfaction for a locally owned and operated Domino's franchise.

Responsibilities

• Decode customer inquiries and provide information
• Resolve customer complaints effectively
• Process orders, returns, and exchanges
• Liaise between departments to address customer needs
• Provide detailed knowledge of product offerings
• Document customer interactions in a CRM system
• Identify and escalate complex issues to management
• Participate in team meetings and training sessions
• Contribute ideas to enhance customer service processes
• Meet performance goals and uphold quality standards

Requirements

• Strong communication skills (speaking and writing)
• Excellent people skills
• Problem-solving abilities
• Tech-savvy (navigate computer systems)
• Multitasking skills
• Attention to detail
• Ability to maintain calm under pressure
• Team player with independence
• Flexibility to adapt to changing priorities

Qualifications

• High school diploma or equivalent
• Previous customer service experience is a plus, but not strictly required.

Nice to Have

• Previous customer service experience
• CRM software experience
• Math skills

Skills

* Required skills