Customer Service Representative

About This Role

As a Customer Service Representative, you will be the primary contact for customers, ensuring accurate orders and efficient resolution of concerns. You will also assist in food preparation, maintain store cleanliness, and contribute to a positive team environment.

Responsibilities

• Greet customers warmly and assist them with orders in-person and over the phone
• Accurately enter customer orders into the system and handle payment transactions
• Provide product recommendations and promotions to enhance customer satisfaction
• Resolve customer complaints efficiently and professionally
• Assist in food preparation, including making pizzas and other menu items when needed
• Maintain store cleanliness, including workstations, lobby, and restrooms
• Ensure compliance with health and safety standards
• Work effectively as part of a team to meet service goals
• Assist with stocking and inventory management

Requirements

• Strong communication and customer service skills
• Ability to work in a fast-paced environment
• Basic math skills for handling transactions
• Ability to stand for extended periods and perform physical tasks
• Team-oriented with a positive attitude
• Must be at least 16 years old