Customer Service Representative
Posted 3 weeks ago
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Upload Your ResumeAbout This Role
Join a dynamic team as a Customer Service Representative, managing a high volume of customer interactions and ensuring detailed delivery and product information is captured and scheduled efficiently for optimal service. This role focuses on building lasting customer relationships and collaborating with internal teams to ensure seamless service delivery in the concrete or ready-mix industry.
Responsibilities
- Answer calls promptly and professionally while providing outstanding customer service
- Manage a high volume of calls, providing expert service to company foremen, plant and worksite teams, and external customers
- Accurately take and process orders, ensuring detailed delivery and product information is captured
- Efficiently schedule driver orders to maximize customer satisfaction and operational excellence
- Build lasting relationships with customers, problem-solve order inquiries, and proactively address concerns
- Monitor dispatch operations, communicate delivery updates, and reschedule as needed for optimal service
- Reach out to customers for specific order details and encourage new or repeat business
- Collaborate closely with sales, quality control, and operations to ensure seamless service delivery
- Assist teammates and supervisors as needed
- Maintain reliable attendance and consistency
Requirements
- 2-4 years of experience in dispatch or customer service roles
- High school diploma or GED
- Valid state driver’s license and clean driving record
- Minimum age: 18 years
- Ability to pass pre-employment physical, drug screening, and background check
- Willingness to work 50-55 hours per week, including weekends (rotational schedule)
- Adaptability to change priorities and a positive, team-oriented attitude
- Strong communication skills
- Excellent attention to detail, organization, and decision-making skills
- Resourceful, independent thinking under pressure
- Technologically savvy with proficiency in computer monitoring and dispatch systems
Qualifications
- High school diploma or GED required; AA degree or college-level coursework preferred
- 2-4 years of experience in dispatch or customer service roles, preferably in the concrete or ready-mix industry
Nice to Have
- AA degree or college-level coursework
- Experience in the concrete or ready-mix industry
- General knowledge of concrete and related industry practices
Benefits
About CRH
Texas Materials is a locally-based construction company and building materials supplier, which is A CRH Company, the largest asphalt, ready mix and aggregates producer in North America. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment whil...