Customer Service Rep Associate

About This Role

This role is responsible for providing excellent customer service in the FRIENDS Gift Shops, processing orders, coordinating with other functions, and acting as a customer contact regarding pricing, scheduling, and shipping. Individuals in this role will also provide inventory management skills.

Responsibilities

• Assist customers with inquiries, purchases, or other customer facing information
• Assist individuals in the accurate application of their transactions and research records to provide status information
• Provide inventory management skills including presentation, monitoring, and ordering of select lines or items
• Maintain electronic files necessary to generate daily reports
• Provide information to patrons regarding pertinent rules, policies, and procedures related to cash and cash-related transactions
• Maintain confidentiality of university and student records
• Lead and guide the work of temporary staff and volunteers where necessary
• Answer telephones, process telephone orders, post invoices, and prepare and file cashiering documents
• Make deliveries of merchandise to hospital rooms as required

Requirements

• High school diploma or GED
• At least 2 years of experience directly related to retail cashiering and inventory management principles
• Excellent verbal and written skills
• Record of excellent attendance
• Ability to lift or move 35 lbs.

Qualifications

• High school diploma or GED
• At least 2 years of experience directly related to retail cashiering and inventory management principles

Nice to Have

• Bachelor's Degree in Business, Accounting or related field
• 4 years of retail experience

Skills

* Required skills

Benefits