Customer Service Rep Associate

About This Role

Provide outstanding customer service at FRIENDS Gift Shops by processing orders, handling correspondence, and acting as the primary customer contact for pricing, scheduling, and shipping inquiries. This role involves resolving routine customer issues and coordinating with various functions.

Responsibilities

• Assist customers with inquiries, purchases, or other customer-facing information
• Assist individuals in the accurate application of their transactions
• Research records on electronic and other available files to provide status information
• Provide inventory management skillset to include presentation, monitoring, and ordering of select lines or items
• Maintain electronic files necessary to generate daily reports
• Provide information to patrons regarding pertinent rules, policies, and procedures related to cash and cash-related transactions
• Direct patrons to proper offices, as appropriate, to seek resolution of problems beyond available information
• Maintain confidentiality of university and student records
• Lead and guide the work of temporary staff and volunteers
• Answer questions and resolve problems of patrons or staff with a high degree of urgency
• Answer telephones, process telephone orders, post invoices, and prepare and file cashiering documents
• Make deliveries of merchandise to hospital rooms as required

Requirements

• High school diploma or GED
• 2+ years of experience in retail cashiering and inventory management principles
• Excellent verbal and written communication skills
• Record of excellent attendance
• Ability to lift or move 35 lbs.

Qualifications

• High school diploma or GED
• At least 2 years of experience directly related to retail cashiering and inventory management principles

Nice to Have

• Bachelor's Degree in Business, Accounting or related field
• 4 years of retail experience

Benefits