Customer Service Event Expert

About This Role

This role will serve as the voice of the company to customers, resolving issues via phone, email, and chat, while staying informed about company features and events. The Customer Event Expert will provide specialized support for customers and contribute to improving company offerings.

Responsibilities

• Provide specialized support for customers through email, chat, and Enterprise customer phone support
• Resolve customer issues through a high volume of customer contacts (phone, email, and chat)
• Stay informed about the company's latest features, Enterprise clients, and ticketed events
• Use metrics and consumer insight to help improve the company's offerings
• Work with managers to evaluate performance amongst peers and against success benchmarks
• Work daily with tools like Talkdesk, Zendesk, internal admin systems, Slack, Google business tools, Github, Looker, Jira
• Attend 1-on-1 and group strategy meetings weekly
• Handle more specialized and escalated customer contacts and project work as expertise develops

Requirements

• Love for live events and ability to empathize with customers
• Experience working in Customer Service
• Understanding of the value of using data to make intelligent decisions
• Strong communication skills
• Passion for technology and customer experiences
• Ability to keep a level head and adapt to seasonality and tech innovation
• Strong work ethic
• Reliable, high-speed internet (at least 35 Mbps)

Qualifications

• Bachelor's degree (or equivalent experience)
• Experience working in Customer Service

Nice to Have

• Experience at a tech startup or high-volume company
• Proficiency in Spanish
• 50+ Mbps internet

Skills

* Required skills

Benefits