Customer Service Associate

About This Role

This role involves serving as the primary point of contact for customers, assisting them with inquiries, products, and services, and resolving concerns to ensure a positive customer experience. It offers an opportunity to build a long-term career in customer support.

Responsibilities

• Provide exceptional customer service by greeting customers, answering questions, and addressing needs in a friendly, professional manner
• Assist with product or service information, explaining features, pricing, and policies clearly
• Troubleshoot and resolve customer concerns, escalating issues when necessary to supervisors or specialized departments
• Process payments, orders, account updates, or returns
• Maintain accurate records of customer interactions within the CRM or ticketing system
• Support daily operations, including inventory checks, opening/closing procedures, or administrative tasks
• Maintain a clean, organized, and welcoming environment for customers
• Follow company guidelines, policies, and scripts to ensure consistency and compliance
• Contribute to team performance goals by meeting service quality standards and handling a high volume of interactions

Requirements

• Excellent verbal communication and interpersonal skills
• Ability to stay calm and professional in fast-paced or high-volume environments
• Strong problem-solving abilities with attention to detail
• Basic computer literacy, including navigating systems, typing, or updating records
• Dependable, punctual, and committed to teamwork

Qualifications

• Prior customer service, retail, hospitality, or call center experience is helpful but not required

Nice to Have

• Prior customer service experience
• Retail experience
• Hospitality experience
• Call center experience

Skills

* Required skills