Customer Service Associate

About This Role

Join our team as a Customer Service Associate to provide an excellent shopping experience, assist customers, manage sales, and maintain store operations including stocking and cleanliness.

Responsibilities

• Assist customers with questions and recommendations
• Manage sales transactions while working assigned cash register
• Maintain security of cash and protect company assets
• Keep the store well-stocked and recover merchandise
• Receive merchandise and help with unloading trucks and stock replenishment
• Ensure a positive, safe, and respectful environment with professional interactions
• Maintain cleanliness throughout the store, including bathrooms, floors, and trash removal

Requirements

• Ability to follow instructions and interpret operational documents
• Ability to lift between 30 and 50 lbs. from floor to above shoulder height
• Ability to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
• Excellent customer service and relationship management skills
• Strong organizational and communication skills
• Strong problem-solving and decision-making skills

Qualifications

• High school diploma or equivalent is preferred

Nice to Have

• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment

Skills

* Required skills

Benefits