Customer Service Agent

About This Role

Serve as the primary point of contact for passengers and crew at a Jet Aviation FBO, delivering exceptional service from arrival to departure. Respond to service requests, questions, and feedback while maintaining a professional and engaging experience.

Responsibilities

• Deliver exceptional service to new and existing customers, addressing billing inquires, service requests, suggestions and complaints in a warm and respectful manner
• Resolve customer inquiries and complaints efficiently and fairly, while skillfully de-escalating tense situations
• Perform generalist duties within the Customer Support/ Operations function
• Provide information about Jet Aviation’s services, identifying opportunities to enhance customer relationships
• Recommend and implement programs to support customer needs
• Assist crew members with arrangements for hotels, ground transportation, catering, linens and other vendor services
• Ensure compliance with all relevant airport and Jet Aviation policies, regulations and laws
• Represent Jet Aviation professionally with industry groups, regulatory bodies, and the General Dynamics network

Requirements

• 1-2 years of experience in an FBO or customer service-related field
• High School Diploma/GED or equivalent
• Proficient English language and communication skills
• Ability to remain calm and effective under pressure
• Strong customer orientation and excellent multi-tasking abilities
• Flexibility to work shifts and adapt to changing schedules
• Ability to work in various weather conditions and meet minimum physical requirements
• Team-oriented mindset with a passion for delivering outstanding service
• Must obtain an Airport ID Badge within 30 days of employment
• Personal values aligned with Jet Aviation’s core values (Trust, Honesty, Alignment, Transparency)

Qualifications

• High School Diploma/GED or equivalent required
• 1-2 years of experience in an FBO or customer service-related field

Nice to Have

• Hospitality experience

Benefits