Customer Service Agent

About This Role

As a Customer Service Agent, you will be crucial in creating top-notch rental experiences, greeting customers, managing vehicle conditions, and ensuring smooth fleet operations for SIXT.

Responsibilities

• Welcome all customers upon arrival and gather feedback to improve their future rental experience
• Ensure customers take all personal belongings, discreetly check vehicles for damage, and direct any issues to the appropriate channels
• Advise customers on rental charges and provide an accurate receipt
• Identify and tag vehicles for maintenance or grounding and ensure they are moved to the correct location
• Work in various weather conditions and be willing to take on additional tasks to support business needs

Requirements

• High school diploma or GED
• At least 1 year of customer service experience
• At least 18 years old
• Valid driver’s license with a clean driving record
• Authorized to work in the United States without requiring sponsorship
• Basic computer navigation skills
• Familiarity with Microsoft Office applications
• Ability to work 40 hours per week, including day or evening shifts
• Willingness to wear a company uniform

Qualifications

• high school diploma or GED
• At least 1 year of customer service experience

Nice to Have

• Speaking other languages is a plus

Skills

* Required skills

Benefits