Customer Returns and Shipping Associate

About This Role

Provide exceptional customer service by assisting customers with their shipping needs and unpackaged returns. This role involves conducting all Full-Serve Shipping and Unpackaged Returns activities.

Responsibilities

• Conduct all Full-Serve Shipping and Unpackaged Returns activities
• Prepare packages for pick-up for 3rd party carriers
• Provide strong customer service for Amazon returns, UPS shipping, and other related services
• Engage with customers to identify their shipping needs and explain different shipping options
• Maintain the Shipping area to ensure efficient processing and storage of packages
• Ensure supplies required to process Ship and Returns are in stock
• Understand and use basic selling skills to engage and present solutions

Requirements

• Ability to work a flexible schedule based on the store’s needs
• Ability to engage with customers and understand their needs to drive additional sales
• Ability to lift/push/move materials up to the 100-pound range
• Strong attention to detail, organization, ability to multi-task and manage priorities
• Ability to collaborate and work cooperatively in a high paced environment
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information

Benefits