Customer Representative - Call Center
Posted 1 month ago Expired
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Upload Your ResumeAbout This Role
Provide high-quality customer experience in a call center setting for a cash management company. Identify customer needs, clarify information, and resolve technical issues or escalate them to appropriate teams.
Responsibilities
- Identify customers' needs, clarify information, provide direct support or guidance toward to resolution
- Tackle a variety of problems in technical systems with skill and accuracy
- Create cases for all calls and emails received, enter the history of the problem, all steps taken, and subsequent resolution if resolved at the Help Desk or escalate to appropriate next level
- Be cross-trained in other areas of the department
- Demonstrate effective personal performance that positively impacts the departmental performance metrics
Requirements
- High school diploma or equivalent
- Minimum of two (2) years of work experience in a Technical Customer Service Call Center
- Strong understanding of customer service and customer relations
- Highly motivation and strong desire to learn
- Ability to exercise good judgment and decision-making
- Familiarity with creating cases and case numbers and escalations to Senior team members, departments, and vendors using CRM and other systems
- Effective written and oral communication skills
- Able to assess and evaluate situations effectively
- Skilled in identifying critical issues quickly and accurately
- Able to write informatively, clearly, and accurately
- Problem solving and analytical skills
- Ability to work in a team environment
Qualifications
- High school diploma or equivalent
- 2+ years of technical customer service call center experience in a B2B environment
Nice to Have
- Experience in a technical support role, or other technical experience
- Associate's degree in information technology, Computer Science, or a related field
- Basic understanding of software/hardware troubleshooting
- Experience in Service Now and TalkDesk
- Experience in retail cash offices
Skills
* Required skills
Benefits
About Allied Universal
Allied Universal® Technology Services is a global leader in integrating advanced technology with physical security to help people feel safe.