Customer Relationship Specialist

About This Role

This role focuses on building and maintaining strong relationships with landowners and interest partners within the oil and gas industry. The specialist will manage document control, address owner inquiries, and ensure seamless communication across departments.

Responsibilities

• Scan documents into internal databases
• Create and monitor Salesforce accounts and cases
• Prepare and mail Change of Address and ACH forms
• Process new and revised owner account data
• Answer incoming calls on the Owner Relations hotline
• Create and maintain strong relationships with interest partners and industry peers
• Research owner inquiries related to discrepancies in payments, interests, and settlements
• Confirm decimal interests by calculating various interest types
• Analyze data to confirm leasehold HBP status using GIS Maps and Glancer
• Review lease documents to confirm lease terms, royalty percentage, gas price, deductions, and market enhancements
• Provide assistance to the legal department to resolve claims and civil matters

Requirements

• High school diploma or GED
• Proficiency in MS Word, Excel, PowerPoint, Outlook, and cloud-based CRM applications

Qualifications

• High school diploma or GED
• 0-2 years of customer service or administrative experience

Nice to Have

• Oil and gas industry experience

Skills

* Required skills

Benefits