Customer Experience Specialist, Gallery

About This Role

This role is central to Tesla's mission, focusing on delivering engaging and educational experiences to current and future customers. As a brand ambassador, you will guide customers through their entire Tesla journey, from initial contact in Galleries to vehicle delivery.

Responsibilities

• Engage walk-in guests promptly, personally, and with the goal of opening the conversation and ensuring they feel welcome
• Engage guests in meaningful conversation to understand their intent and timeline for purchase, building a complete and personalized customer profile
• Inspire and educate guests by answering questions and curating a tailored product experience, including demo drives and Full Self-Driving demonstrations
• Conduct engaging delivery orientations, highlighting key features and benefits to ensure new owners feel confident and excited about their vehicle
• Support pipeline health by capturing guest information, scheduling test drives, and identifying high-intent buyers
• Provide the highest level of customer service to all current and future owners
• Perform additional tasks as assigned to meet business needs

Requirements

• 1+ years of customer service and/or sales experience with proven track record to meet and exceed goals
• Passion for the Tesla Mission and innovations in the personal transportation industry
• Ability to understand and convey business issues and technical concepts
• Strong sense of team mentality and reliability
• Strong communication skills and attention to detail
• Proficient with Microsoft Office Suite and CRM tools
• Ability to work evening hours, weekends, and holidays in a retail environment
• Valid driver's license

Qualifications

• 1+ years of customer service and/or sales experience

Skills

* Required skills

Benefits