Customer Experience Manager

About This Role

Lead customer experience and front-end operations for a retail store, ensuring high customer service scores, maintaining store standards, and supporting the store manager in daily duties.

Responsibilities

• Ensure all crew members are Wowing the Customer through personal contact
• Train the crew on the B.E.S.T. customer service experience for fast, friendly check outs
• Lead assigned store to achieve and maintain customer service score goals
• Lead front end operations, ensuring merchandising is set and meets brand standards
• Ensure all front-end equipment is in working order and associates are trained
• Perform store opening and closing procedures
• Maintain store cleanliness, recovery, and readiness for customers
• Perform store manager duties in their absence
• Partner with the store manager to recruit, train, coach, develop and supervise all crew members
• Review all corporate communications and react accordingly

Requirements

• High School Graduate or equivalent
• Minimum 2 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Qualifications

• High School Graduate or equivalent
• Minimum 2 years of management experience

Nice to Have

• College experience preferred

Benefits