Credit Manager

About This Role

This role involves coordinating and managing accounts receivable and collection duties, including approving credit, conducting investigations, and ensuring proper collection procedures to minimize losses while supporting business growth.

Responsibilities

• Supervise, direct, and lead assigned staff, processing employee concerns, directing work, disciplining, and providing general guidance for efficient office and credit operations
• Manage and oversee the activities and operations of the accounts receivable and collection areas
• Review and evaluate applications, investigate and verify financial status of prospective customers, recommend credit approval or rejection, and establish credit limitations
• Contact customers by telephone and/or text to determine reason for overdue payment, review terms of sales, service, or credit contract to gain payment, and mail late charge notices
• Ensure all correspondence and attempted correspondence with customers concerning accounts is properly documented
• Review and analyze collection reports to ascertain status of collections and balances outstanding and to evaluate effectiveness of current collection policies and procedures
• Review delinquent account records to determine which customers must be contacted for collection, organize collection workload, and determine accounts to delegate to staff
• Prepare paperwork prior to legal action against severely late-paying customers and submit delinquent accounts for collection with prior approval
• Ensure customer files are stored in a fireproof cabinet, maintained in alphabetical order, and filed based on account status (Active, Paid Out, Charge-Off, Repo, and Bankrupt)
• Implement and use the company’s Bookkeeping Checklist when completing the daily bookkeeping work and ensure all cash receipts are deposited daily

Requirements

• High School Diploma or GED
• 3+ years experience in accounting/bookkeeping, loan processing, and/or collections
• Valid State Driver’s License

Qualifications

• High School Diploma or GED required
• 3+ years experience in accounting/bookkeeping, loan processing, and/or collections

Skills

* Required skills