Contracts Supervisor

About This Role

Supervise vendor relationships and contracts for JLL, ensuring effective service delivery, cost control, compliance, and risk mitigation. This role involves managing the full contract lifecycle and collaborating with various stakeholders to achieve high-quality services.

Responsibilities

• Manage support of vendor contracts throughout the full lifecycle, including onboarding, execution, amendments, renewals, and close-out
• Ensure contracts clearly define scope, pricing, service levels (SLAs), KPIs, compliance requirements, and risk provisions
• Monitor vendor performance against contractual obligations and SLAs, partnering with operations to address gaps and drive continuous improvement
• Maintain accurate contract documentation and ensure contracts are accessible and understood by operational teams
• Identify process improvement opportunities to enhance contract management efficiency and vendor performance
• Support sourcing initiatives by participating in RFP/RFQ processes, bid evaluations, and supplier negotiations
• Assist in identifying cost savings, value-added opportunities, and leveraged spend initiatives across the portfolio
• Ensure compliance with JLL sourcing, contracting, and governance policies, as well as client-specific requirements
• Act as a primary point of contact for matters between JLL, vendors, and client stakeholders
• Collaborate with account leadership and operations teams to resolve vendor issues and ensure client satisfaction
• Proactively manage internal and external stakeholder expectations through clear and consistent communication

Requirements

• 2+ years of experience in vendor management, contract management, sourcing, or procurement
• Strong written and verbal communication skills
• CMMS system experience
• Proficiency in Microsoft Office applications
• Strong analytical, organizational, and problem-solving skills
• Ability to manage multiple priorities in a matrixed, decentralized environment

Qualifications

• Bachelor’s degree in business, Supply Chain, Purchasing, or a related field, or equivalent experience supporting facilities or real estate services
• 2+ years of experience in vendor management, contract management, sourcing, or procurement

Nice to Have

• Knowledge of facilities management, real estate services, or outsourced service environments
• Experience working in regulated or GxP environments (pharmaceutical, medical device, life sciences)
• Experience with contract management systems

Skills

* Required skills