Guest Services Ambassador

About This Role

Serve as the initial point of contact for a facility, delivering exceptional service to employees and visitors while maintaining a welcoming and secure reception area. This role supports workplace operations and embodies the company's culture.

Responsibilities

• Welcome and greet all visitors, employees, and vendors professionally
• Manage visitor registration using technology systems
• Coordinate with security for access control compliance
• Notify employees of visitor arrivals and coordinate escorts
• Answer, screen, and direct incoming calls
• Manage inbound deliveries and coordinate distribution
• Provide general information and directions
• Monitor reception and lobby areas for cleanliness and appearance
• Respond to general inquiries and requests
• Support emergency response procedures and building evacuations
• Maintain reception area supplies and marketing materials
• Provide administrative support to the workplace team
• Document and report workplace issues

Requirements

• High school diploma or equivalent
• 2+ years of experience in reception, hospitality, or customer service roles
• Professional appearance and excellent interpersonal skills
• Strong verbal and written communication abilities
• Customer service orientation with ability to anticipate needs
• Basic computer skills including proficiency with Microsoft Office applications
• Experience with visitor management systems
• Ability to maintain composure in high-pressure situations
• Attention to detail and excellent organizational skills
• G-Suite experience

Qualifications

• High school diploma or equivalent; Associate's degree preferred
• 2+ years of experience in reception, hospitality, or customer service roles

Nice to Have

• Experience in corporate reception or high-end hospitality environments
• Background in concierge services or customer experience roles
• Background in technology companies or similar corporate environments
• Experience with event or meeting coordination
• Knowledge of facilities operations and workplace services
• Security awareness training or certification
• Experience with service request management systems

Skills

* Required skills