Assistant Facilities Manager

About This Role

This Assistant Facilities Manager role involves comprehensive oversight of site and vendor management, client relationship development, financial controls, and team leadership within facilities operations. The position requires managing vendors across multiple building systems, ensuring compliance with contracts and safety policies, and delivering exceptional service levels while achieving financial targets.

Responsibilities

• Manage site operations in accordance with all agreed policies, procedures, and contract scope while ensuring vendor compliance across janitorial, mechanical, electrical, HVAC, and other critical systems
• Proactively develop and manage client relationships to meet or exceed key performance indicators and deliver exceptional service quality as reflected in client feedback
• Assist with financial management including annual budgeting, quarterly forecasting, monthly spend reporting, and managing vendor purchase orders, invoices, and payments
• Lead, manage, and develop a professional team providing excellent onboarding, training, and performance management to create an environment of teamwork and excellence
• Support implementation of short and long-term projects, innovative programs, and processes that reduce operating costs while coordinating with fitness, food services, security, and capital project teams
• Handle site operations activities including moves/reconfigurations, events, safety protocols, reception services, and participate in rotating on-call schedule for client emergencies
• Act as JLL ambassador by maintaining cultural and ethical requirements while aligning with facilities leadership team in managerial capacity

Requirements

• 2+ years of experience in facilities management or related field with proven track record in operations management
• 3+ years’ experience with facilities management and managing CMMS/Work Order applications
• Basic knowledge of building systems including mechanical and electrical systems for effective vendor oversight
• Effective contractor management skills with ability to ensure compliance with contracts and insurance requirements
• Proficient in a range of information technology tools and platforms for reporting and communication
• Strong analytical, organizational, and presentation skills for financial reporting and client communication
• Ability to ensure compliance with health and safety, environment, and risk management policies and procedures

Qualifications

• Undergraduate degree preferred, or equivalent experience in facilities management or related field
• 2+ years of experience in facilities management or related field with proven track record in operations management, 3+ years’ experience with facilities management and managing CMMS/Work Order applications

Nice to Have

• Ability to multitask and work without direct supervision in fast-paced facilities environment
• Ability to plan and manage work under time constraints while maintaining quality standards
• Experience with annual budgeting and quarterly forecasting processes in facilities or operations roles
• Knowledge of capital planning processes and client interface experience for building improvements
• Strong communication skills for client relationship development and team leadership
• Experience with vendor contract procurement processes and sourcing support

Skills

* Required skills