Concierge

About This Role

As a Concierge at an Assisted Living Facility, you will act as the primary point of contact for residents, their families, and visitors. You will provide exceptional customer service, coordinate services, and assist with administrative tasks to create a welcoming and supportive atmosphere.

Responsibilities

• Greet residents, families, and visitors in a warm and friendly manner, creating a welcoming environment
• Provide information, answer inquiries, and assist residents and their families with various requests and concerns
• Coordinate appointments, transportation, and other services as needed, ensuring a seamless experience for residents
• Maintain knowledge of facility amenities, activities, and services, and effectively communicate this information to residents and visitors
• Assist with administrative tasks, such as managing correspondence, resident records, and appointment schedules
• Maintain a clean and organized concierge desk area, ensuring necessary supplies are stocked
• Collaborate with other staff members to address resident needs and resolve any issues or concerns promptly
• Monitor the security and safety of facility, reporting any unusual incidents or concerns to appropriate personnel
• Act as a liaison between residents, their families, and other departments within the facility to facilitate effective communication and coordination
• Uphold resident privacy and confidentiality

Requirements

• At least 18 years of age
• Required Health Screening, TB Clearance, and Criminal Record Clearance
• Proficiency in computer systems, including word processing, email, and database management

Qualifications

• High school diploma or equivalent; additional education or certification in hospitality or customer service is a plus
• Previous experience in customer service, hospitality, or front desk role, preferably in a senior living or living healthcare environment.

Skills

* Required skills

Benefits

Certifications