Community Standards Coordinator

About This Role

This role primarily focuses on maintaining high standards of customer service while managing community deed restrictions and architectural review processes for a master-planned community. The coordinator will conduct property inspections, document violations, and assist homeowners, playing a key part in preserving the community's aesthetic and regulatory compliance.

Responsibilities

• Maintain a high degree of customer service in all resident inquiries and interactions
• Answer phone calls and emails, and provide general information of HOA governing documents and violations
• Conduct community drives and inspections of residential properties
• Issue violations of the deed restrictions with specific reference to property maintenance and aesthetics
• Document, photograph and record all violations
• Assist Homeowners with the Architectural Review process
• Prepare applications for the committee review

Requirements

• Professional and adaptable, demonstrate good time management and organizational skills
• Ability to maintain the confidentiality of business matters
• Self-motivated, dependable, organized, and efficient with excellent problem-solving skills
• Computer skills that include a strong working knowledge of MS Office programs such as Outlook, Word and Excel
• Able to communicate effectively orally and in writing, and have high attention to detail
• Excellent telephone manner, with a commitment to the highest customer service possible
• Valid driver’s license in the state of employment and reliable means of transportation (personal vehicle may be required)
• Available to work a flexible schedule, including possible evenings and weekends
• Must pass a pre-employment drug screen and background check

Nice to Have

• CAM license (required in Florida, Georgia and Nevada within six months of hire)

Skills

* Required skills

Benefits