Community Resource Specialist

About This Role

This role supports Mass General Brigham's Behavioral & Mental Health services by facilitating patient referrals, monitoring system-wide capacity, and coordinating with multidisciplinary teams to improve patient throughput and access.

Responsibilities

• Facilitate referrals for various levels of behavioral health care for patients awaiting treatment across MGB emergency departments, medical/surgical units, and inpatient behavioral health units.
• Monitor system-wide capacity to help guide placement efforts.
• Communicate and coordinate with multidisciplinary teams both within and outside of MGB.
• Document and track tasks in medical record (Epic) or elsewhere as indicated.
• Assist with data collection and tracking, data analysis (Excel), and reporting (PowerPoint).
• Receive and promptly respond to phone calls to central behavioral health call line, emails/faxes to central behavioral health inbox, and Teams chats from systemwide stakeholders.
• Provide cross-coverage of tasks related to central access (supporting admissions and bed searches) and central disposition (supporting inpatient throughput).
• Attend department meetings and assist with other department tasks as assigned.

Requirements

• Experience with the mental health care field
• Bachelor's degree
• Excellent written and verbal communication skills
• Excellent judgement and organizational skills
• Ability to successfully multitask
• Ability to be flexible and resourceful
• Ability to work both independently and as part of a team
• Assessment and problem-solving skills
• Ability to remain calm and professional in high-stress, high-pressure, fast-paced environments
• Familiarity with mental health treatments and services, systems of care and community resources
• Intermediate proficiency in Excel, Word, PowerPoint, and Teams

Qualifications

• Bachelor’s degree required, master’s degree preferred; concentration in Social Work, Psychology or Health Care preferred

Nice to Have

• Master's degree with a concentration in Social Work, Psychology or Health Care

Skills

* Required skills

Benefits